Deciding between Warby Parker and EZContacts? Choosing the right eyewear store isn’t an easy decision.
If you’re feeling stuck, I’m here to help you make the right choice. I scoured both stores and compared their pricing, inventory, shipping times, return policy, customer ratings, and more. After collating all of that information, I was able to determine which store wins.
Let’s get into it!
Pricing & Value
We’ll start by looking at the pricing and value of Warby Parker and EZContacts. We’ll compare their eyeglasses, sunglasses, and contact lenses, and review their loyalty programs.
Comparing Eyeglasses
First, let’s look at Warby Parker. They only sell their own brand of glasses. These glasses come in a variety of shapes, styles, and colors. For material, you can find everything from metal to acetate. There are also a variety of classic shapes available, including cat-eye, rectangular, round, and aviator.
There are lots of options starting from $95.
There are also options available for $145 and $175.
The most expensive glasses frames at Warby Parker cost $195.
Now, let’s take a look at Warby Parker’s lenses. Single-vision lenses are included in the price of the glasses. However, progressive lenses are an extra cost; this price varies based on the cost of the glasses.
You can add blue-light filtering and light-responsive lenses for an extra fee.
Now, let’s head over to EZContacts to look at their eyeglasses. EZContacts offers glasses from a variety of major brands, including Kate Spade, Miu Miu, Carrera, Hugo Boss, Ray-Ban, Coach, and more.
In addition, EZContacts offers many glasses frames that cost less than Warby Parker’s frames. EZContacts has frames from brands like Peachtree starting at $4.31.
At EZContacts, premium plastic lenses cost $39.95. The clear lens coating costs $9.95.
And so, in total, these Peachtree glasses with lenses cost $54.21. This is $41 less than the cheapest glasses at Warby Parker.
This style is just one of the many pairs of glasses at EZContacts that are cheaper than the glasses at Warby Parker! Let’s look at a few more.
These aviator glasses from Wilwili start at $7.53 for the frames.
Add in premium plastic lenses, and the glasses would cost you $57.43 in total.
There are also affordable glasses from major designer eyewear brands. For example, these rectangular Hugo Boss frames cost $35.78.
Add in premium plastic lenses, and the glasses will cost $85.68.
Comparing Sunglasses
Just like their eyeglasses collection, Warby Parker only sells its own brand of sunglasses, with models made from metal, acetate, nylon, and mixed materials. They also offer a variety of shapes, including square, geometric, rectangular, and cat-eye.
Their sunglasses start at $95 for the most affordable pairs.
There are also options at $125, $145, $175, and $195.
Now let’s look at EZContacts. They have thousands of sunglasses in stock from hundreds of brands, including Ray-Ban, Oakley, Coach, Maui Jim, and more. There’s also a wide variety of sunglasses available for under $95.
When it comes to affordability, EZContacts has sunglasses options starting at just $8.33.
You can buy sunglasses from lots of top brands for less than Warby Parker’s sunglasses. For example, these trendy Kendall + Kylie sunglasses cost $21.00.
These cool Adidas shades with pink lenses cost $35.
In addition, these clear Armani Exchange sunglasses cost $53.46.
Comparing Contact Lenses
Warby Parker and EZContacts both sell contacts from major brands, such as ACUVUE, Biofinity, and AIR OPTIX.
At Warby Parker, you get 20% off your first contact lens order. However, for any contacts you order after that, you’ll generally pay more at Warby Parker than you would at EZContacts.
Let’s take these Biofinity Toric contacts as an example. At Warby Parker, your first order will cost $66.46 per pair. After that, though, it will cost $83.08.
At EZContacts, these same contacts cost $74.95, saving you $9 (10%).
You can also save more by adding a contact lens subscription when you order with EZContacts. With the subscription, the cost is almost the same as Warby Parker’s first-order deal.
It’s the same story with other contact lenses, such as the ACUVUE OASYS Max 1-Day contacts.
Your first order at Warby Parker will cost $111.20 per box. After that, it will cost $139 per box.
At EZContacts, these contact lenses will cost you $132.95 per box. Or, they’ll cost $119.66 with the EZ-Refill contact lens subscription.
Other Important Price and Value Considerations
Contact Lens Subscription
As previously mentioned, EZContacts offers an EZ-Refill contact lens subscription. With this subscription, you can save 10% on each order of contacts. Plus, you can choose to have your contacts delivered every month, every two months, every three months, every six months, or every year. It’s also easy to cancel or modify your subscription through your EZContacts account.
In comparison, Warby Parker has a 20% off promotion for your first order of contact lenses. After that, though, you’ll have to pay full price.
Loyalty Program and Discounts
EZContacts has a loyalty program called EZPoints. With this program, you’ll get one EZPoint for every $2 spent on eyewear. Once you’ve earned 250 points, you’ll receive a $25 coupon you can use on your next order of $150 or more.
To sign up, all you need to do is create an EZContacts account. Then, you’ll immediately earn points on every purchase.
EZContacts also often offers discounts and seasonal promotions. When you go to ezcontacts.com, you’ll typically see a discount code in the banner to use.
Warby Parker doesn’t have a similar loyalty program. The one money-saving program they offer is their ‘Add a Pair and Save’ deal. With this deal, you can get 15% off when you buy two or more pairs of prescription eyeglasses or sunglasses.
Price-Matching
EZContacts offers a 105% price-match guarantee to help you save. If you see eyewear you purchased for less at another eyewear store, email customer service. Once it’s verified, you’ll receive a refund plus an extra 5% off. You can find the full terms and conditions here.
Warby Parker doesn’t offer a price-match guarantee.
Insurance
Warby Parker accepts most major vision insurance plans when shopping both online and in-store. Take a look at their website to confirm if they accept your insurance plan.
EZContacts is an out-of-network insurance provider. You’ll have to pay for your eyewear up front. Then, you can file for reimbursement with your insurance provider. EZContacts can help with this; fill out this form, and EZContacts will assist in filing your claim.
In addition, EZContacts accepts FSA and HSA cards. You can use them like your regular credit or debit card at checkout.
Who Wins
EZContacts wins this round with their lower prices on eyeglasses, sunglasses, and contact lenses. EZContacts also has their contact lens subscription, EZPoints loyalty program, and price match guarantee to help you save.
Frame & Lens Selection
Number of Products and Brands at Warby Parker vs. EZContacts
Now, let’s take a look at how many products and brands are offered at Warby Parker and EZContacts. We’ll start with Warby Parker.
As mentioned, Warby Parker only sells their own brand for glasses and sunglasses. For contact lenses, they have options from a variety of major manufacturers, such as Johnson & Johnson, Alcon, Bausch & Lomb, and CooperVision.
Overall, their glasses and sunglasses styles are more limited than EZContacts’s.
Warby Parker currently only offers 270 glasses frame styles.
They have 133 sunglasses styles available.
They have 109 contact options available from 14 brands.
In comparison, EZContacts’ inventory is huge and features over 50,000 products. There are thousands of eyeglasses and sunglasses available from hundreds of brands. This includes many major brands, such as Ray-Ban, Miu Miu, Prada, Gucci, and Oakley.
EZContacts also has contacts from many top manufacturers, including Johnson & Johnson, Alcon, CooperVision, Bausch & Lomb, and Eiyan.
EZContacts currently has 7,497 glasses from around 287 brands.
They have 5,043 sunglasses from about 214 brands.
EZContacts offers 125 types of contacts from 23 brands.
All of EZContacts eyewear products are 100% authentic and sourced straight from the manufacturer.
EZContacts also has many eye care products available, including artificial tears, rewetting drops, eye vitamins, eye cream, and more. Warby Parker doesn’t sell any of these products.
Who Wins
EZContacts wins this round with their far larger and more diverse inventory of global eyewear brands. They have thousands more products available than Warby Parker.
Shipping & Handling
Warby Parker Shipping Times
Warby Parker offers free shipping for their online orders. After you place your order, you’ll receive a confirmation email. You can keep tabs on the progress of your order by going to the ‘View my order’ link in that email. They’ll then send another email with tracking details once the product ships.
If you order prescription glasses or sunglasses, it will typically take about 14 days for your order to reach you. However, if you’re ordering non-prescription sunglasses, they’ll usually arrive in about 7 days.
For standard contact lenses, it usually takes about 7 days to reach you. If you’re ordering specialty contacts, like made-to-order lenses or toric lenses for astigmatism, they may take longer to arrive.
Warby Parker ships to the U.S. and Canada. Your order may take a bit longer to reach you if you live outside the continental U.S., including Alaska, Hawaii, or U.S. territories. If you need the product quicker, they offer expedited shipping for $25.
Some Warby Parker customers have reported long shipping times. We’ll discuss that more in the customer rating section.
EZContacts Shipping Times
Wondering about EZContacts shipping times? If you put in your EZContacts order before 2:00 p.m. EST, it will typically be processed that same business day. If you’ve ordered prescription glasses or sunglasses, allow three to five days for your lenses to be made in the optical lab. In-stock contact lenses will usually ship out in one to two days.
EZContacts offers free ground shipping with USPS. With this option, your order will usually arrive in 5 to 7 business days. In addition, EZContacts offers expedited shipping for an additional fee.
If there are any issues that might delay your order, EZContacts will reach out to you by email within 24 hours. Also, note that your order may take longer if the product isn’t currently in stock. To make sure it’s in stock, look for the green box on the product page.
Who Wins
EZContacts wins this round with their typically faster shipping times than Warby Parker.
Return Policy & Warranty
Warby Parker Return Policy
Warby Parker has a 30-day free exchange or return policy. Glasses and sunglasses can be returned opened, but contact lenses must be returned unopened. However, if you open your contact lenses and find they’re damaged or defective, you can return them.
To begin the return process, head to the ‘Returns’ page and enter your order number and billing zip code. Or, you can use the live chat function or call Warby Parker to start the process. Warby Parker will send you a prepaid return label to use to return your package.
Along with their 30-day warranty, Warby Parker has a six-month no-scratch guarantee for their prescription eyeglass and sunglass lenses. If your lenses get scratched during that time, bring them into any Warby Parker store. An optician will examine your glasses, and if the frames are in good condition, they’ll send them to their optical lab to have the lenses replaced. You’ll then get your glasses back in about 30 days.
EZContacts Return Policy
EZContacts also has a 30-day return policy. If you return an item within that period, you’ll get your money back.
Contact lenses must be returned unopened, but sunglasses and glasses can be returned after being opened. Just note that there’s a $25 restocking fee for glasses with custom or prescription lenses.
Starting the return process is simple. Head to your customer account and click ‘Start Return’ next to your order details. Or, if you have your order number handy, head to the Returns and Exchanges page and use the ‘Order Locator’ form to start your return.
After the 30-day EZContacts warranty is up, the manufacturer’s warranty will apply. This will typically be one to two years, depending on the item. Make sure to check your item’s warranty card to see the full terms.
Who Wins
It’s close, but Warby Parker wins this round with their no restocking fees and six-month no-scratch guarantee. However, EZContacts still offers easy returns, which you can complete from your customer account page.
Customer Service & Support
Warby Parker Customer Service
Need to get in touch with Warby Parker? They have a toll-free phone number that’s manned daily from 8 a.m. to 11 p.m. They also have a live chat and a customer service email address. You can text Warby Parker as well.
Warby Parker’s customer service has some mixed reviews. One customer wrote:
“I needed new glasses immediately. My order was lost but Warby Parker didn’t figure this out until I called them after the delivery date. I explained the situation, and was promised quick response. Instead, a new order was booked and I was at the end of the queue. Even the delivery date on that was late. The glasses are good, but service was terrible.”
Another customer shared they had issues with their contact order:
“Worst customer experience in years. I ordered contacts for the first time through the Warby Parker website which stated my contacts were in stock. I have since received 6 emails saying the contacts are backordered with different dates of availability. Since then (one month ago), my prescription expired so I am unable to get contacts elsewhere and have run out.”
EZContacts Customer Service
EZContacts’ phone lines are staffed from 9:00 a.m. to 5:00 p.m. Monday to Thursday, and from 9:00 a.m. to 1:00 p.m. on Friday. EZContacts also has a live chat available during business hours. In addition, you can email customer service, and they’ll typically get back to you within 24 hours.
On top of this, EZContacts offers a few extras to enhance your buying experience. They offer Rx verification assistance, and they help with insurance reimbursements.
EZContacts’ customer service has many positive reviews. One customer wrote:
“The website is great, easy to use. I was able to quickly find the contacts I needed to order and found a great price on them. I had to reach out to customer service to provide my doctor’s contact info and my order shipped out the next day. Thank you!”
Who Wins
It’s close, but Warby Parker wins this round with their longer phone hours. However, EZContacts offers many ways to contact customer service and provides extras to help customers.
Customer Rating & Reviews
Warby Parker Customer Reviews
Warby Parker currently has a 1.5 out of 5-star rating on TrustPilot from 225 reviews. Many customers cited long shipping times and issues with the quality of the glasses.
One customer wrote:
“I’ve been a Warby Parker customer since 2020 and wore my last pair into the ground. I just bought a new pair earlier this year and 7 months in have as many scratches as my old pair did 3-4 years in. Always cleaned with the cloth or a clean shirt. Messaged them about seeing if there was anything they could do outside of their “6 month scratch guarantee” and obviously the only thing I could do was pay for new ones. Pretty disappointed in the quality of the lenses and this will probably be my last pair. Guess you get what you pay for these days.”
Another customer shared that their order was never shipped:
“I ordered a pair of sun glasses. They missed the promised ship by date. I called customer service and they could not explain the status of my order. I emailed Customer Service, but got a generic reply with no answers to my questions… So now I have to call American Express and charge back the cost of the glasses. This company is really screwed up. Stay away from them.”
Over on Reddit, many Redditors have shared issues they’ve had with Warby Parker, which seems to be a pattern. One Redditor started a thread titled “Extremely Long Wait On Orders,” and they asked if anyone else had experienced long wait times with Warby Parker.
Another Redditor responded:
“It just took a full month to get two pairs that I ordered in store. Such a saga, the order took so long to ship they placed a replacement order. Then the first order arrived but only had one of the two pairs ordered in it. Finally received the second pair 30 days after placing the initial order. I have used WP in the past and like them but they are on thin ice.”
Warby Parker shares reviews for their glasses and sunglasses on their website, which can help you with your purchasing decision. However, they don’t share reviews for contact lenses.
EZContacts Customer Reviews
EZContacts currently has a 4.0 out of 5 rating on TrustPilot from 46,623 reviews.
Many customers shared their positive experience shopping on EZContacts. One customer wrote:
“Found exactly what I was looking for, purchase process was very easy. Great selection and of course, price. Love this website!”
Another customer shared how quickly they received their order:
“This was fastest I’ve ever received my prescription glasses. The whole process was simple and easy. This will now be the only way I order my glasses!!”
Like Warby Parker, EZContacts also shares reviews on their website. EZContacts provides reviews of all their products, including contact lenses, sunglasses, and eyeglasses.
EZContacts has a customer gallery where customers show off their new products and share their experience as well.
Valentino is in love with his new Gucci glasses:
⭐️⭐️⭐️⭐️⭐️
“Love these.”
Mimi A. thinks her Kate Spade sunglasses are “perfection,” writing:
⭐️⭐️⭐️⭐️⭐️
Kate Spade – PERFECTION
“These are my first pair of online prescription glasses. I chose a sunglass frame & had clear lenses added. EZCONTACTS included the sunglass lenses with my order. The Kate Spade frames are gorgeous & the floral design temples are actually a clear temple. Love them! I have 2 more pair on order.”
Who Wins
EZContacts wins this round with their higher customer rating. They also offer a customer gallery, where you can see how the products look on real customers.
Website Friendliness & Features
Warby Parker Website
Warby Parker’s website is modern and simple to navigate, streamlining the purchasing process. They have categories for Eyeglasses, Sunglasses, Contacts, Eye exams, Insurance, and Accessories.
On the Eyeglasses and Sunglasses pages, you’ll see a good number of filters to use. You can filter by ‘Shape,’ ‘Color,’ ‘Gender,’ ‘Frame Width,’ and more.
They do have fewer filters than EZContacts, though. For example, you can’t filter by reviews on Warby Parker.
Their contact lens page also has very limited filters. You can only filter by Brand, Lens Type, and Manufacturer.
Warby Parker offers a virtual try-on for their glasses and sunglasses.
If you’re shopping on your smartphone, Warby Parker’s mobile site is streamlined and simple to navigate. You can use Apple Pay on the site as well.
EZContacts Website
EZContacts’ website has a clear navigation bar at the top of the page. This makes it easy to quickly find what you need while you’re shopping.
EZContacts has more filters than Warby Parker for their eyeglasses and sunglasses. There are filters for Frame Color, Frame Material, Frame Size, Frame Type, Gender, Brand, Reviews, Price, and more.
In addition, EZContacts has more filters on their contact lens page. You can filter by Brand, Manufacturer, Base Curve, Diameter, Contact Lens Schedule, Contact Lens Type, and Reviews. This will help you quickly find the contacts you’re looking for.
You can also do virtual try-on with many of EZContacts’ sunglasses and eyeglasses.
In addition, EZContacts’ mobile site is simple to navigate, responsive, and allows you to use Apple Pay.
Who Wins
While it’s close, EZContacts wins this round with their more advanced filters on glasses, sunglasses, and contact lenses.
Comparison Table
| Feature | EZContacts | Warby Parker |
| Pricing & Value | From $54 for glasses with lenses From $11 for sunglasses | From $95 for glasses with lenses From $95 for sunglasses |
| Frame & Lens Selection | 50K+ products, 300+ brands | About 500 products. Only own brand for sunglasses and eyeglasses. 14 brands for contact lenses |
| Shipping & Handling | Ships in 5 to 7 business days No shipping fees | Ships in about 14 days No shipping fees Long wait times mentioned in reviews |
| Return Policy & Warranty | 30-day returns, no restocking fee for contact lenses and non-prescription glasses. $25 restocking fee for prescription glasses 30 days + Manufacturer Warranty | 30-day returns, no restocking fee Six months no-scratch guarantee on lenses |
| Customer Service & Support | Phone available from Monday to Thursday, 9 a.m. to 5 p.m. EST, and on Friday from 9 a.m. to 1 p.m. Most emails are answered within 24 hours Live chat available | Toll-free phone number manned daily from 8 a.m. to 11 p.m. Customer service email address Live chat available |
| Customer Ratings & Reviews | 4.0/5 on TrustPilot Reviews on site for all products | 1.5/5 on TrustPilot Has reviews of glasses and sunglasses on site, but no reviews of contacts |
| Website Friendliness & Features | Advanced filters Virtual try-on Streamlined mobile site with Apply Pay | Not as many advanced filters Virtual try-on Can use Apple Pay on phone |
Who Wins Overall
EZContacts wins overall. EZContacts has a much larger inventory of sought-after brands, while Warby Parker only sells their own-brand eyewear. Plus, EZContacts has a higher customer rating and more advanced filters on their website.
TL;DR
- Pricing and Value
- Warby Parker only sells its own brand of sunglasses and glasses, but it does sell contact lenses from major brands. Their prices start at $95 for sunglasses and glasses, which is far higher than many options at EZContacts.
- EZContacts sells glasses, sunglasses, and contact lenses from many major eyewear brands. They have many options at lower prices than Warby Parker’s products. EZContacts also has a contact lens subscription, a loyalty program, and a price-match guarantee.
- Frames & Lens Selection
- Warby Parker has around 500 products on their website. They only sell their own brand of eyeglasses and sunglasses.
- EZContacts has thousands of products in stock from hundreds of brands. All of EZContacts’ products are 100% authentic.
- Shipping & Handling
- Warby Parker offers free standard shipping. It typically takes about 14 days for an order to reach a customer.
- EZContacts also offers free standard shipping. After the order is processed, it’s typically delivered within 5 to 7 business days.
- Return Policy & Warranty
- Warby Parker has a 30-day return policy on their eyeglasses, contact lenses, and sunglasses. They have a six-month no-scratch guarantee.
- EZContacts also has a 30-day return policy for their eyecare products. After 30 days, the manufacturer’s warranty applies.
- Customer Service & Support
- Warby Parker has a toll-free phone number that’s manned from 8 a.m. to 11 p.m. daily. They also have a live chat and a customer service email address.
- EZContacts’ phone lines are typically manned Monday to Thursday from 9:00 a.m. to 5:00 p.m. and on Fridays from 9:00 a.m. to 1:00 p.m. They have a live chat, and most emails are answered within 24 hours.
- Customer Ratings & Reviews
- Warby Parker currently has a 1.5-star rating on Trustpilot. They share customer reviews on their website.
- EZContacts currently has a 4.0 out of 5-star rating on TrustPilot. They share reviews and customer photos on their website.
- Website Friendliness & Features
- Warby Parker’s website is easy to navigate, and they offer a virtual try-on. They have advanced filters, but not as many filters as EZContacts.
- EZContacts has advanced filters for eyeglasses, sunglasses, and contact lenses. They offer virtual try-on for many eyeglasses and sunglasses, and they have a streamlined mobile site.
- While EZContacts and Warby Parker both have a lot to offer customers, EZContacts wins with its bigger inventory, lower prices, and higher customer rating.
Ready to find the perfect eyewear for you? Head to EZContacts and see how much you can save!
Disclaimer:
FTC disclosure requirements for comparisons require all claims to be truthful, non-deceptive, and evidence-based. Companies must have solid proof for claims of superiority, which can be based on scientific studies or objective surveys. Any comparison of price must be truthful and based on actual, non-fictitious prices. Disclosure of any material connection between the endorser and the product must also be clear and conspicuous.
