RETURNS & EXCHANGES (FAQS)

Return & Exchange Policy

Full 100% refund on frames & contact lenses. No restocking fee. Original shipping cost will not be reimbursed.



Returns

Contact Lenses may be returned within 30 days of the order delivery date. All contact lens boxes must be unopened, unmarked and in the original packaging.

Refund: items returned will be refunded in full to the original payment method.

Exchanges

Exchanges within 30 days of purchase are free; Exchanges after 30 days are subject to a $3 restocking fee per box.

All contact lens exchanged after 30 days must have an expiration date minimum of 2 years. The boxes shall be unopened, unmarked and in the original packaging.

Returns

Returns are accepted within 30 days of delivery. All frames must be returned in their original packaging material along with authenticity papers, case, cloth, and warranty cards.

Refund: Frames returned will be refunded in full to the original payment method.

Exchanges

Exchanges can be made within 30 days of delivery. A full credit value paid for the item applies.

Frames with prescription or custom lenses

Frames with prescription or custom lenses 100% money back guarantee on every purchase of frames with prescription or custom lenses.

Returns are accepted within 30 days of delivery. All frames must be returned in their original packaging material along with authenticity papers, case, cloth, and warranty cards. Demo lenses must be returned along with the custom lenses.

Refund: Frames returned will be refunded in full to the original payment method.

Exchanges can be made within 30 days of delivery. A full credit value paid for the item applies.

Contact customer service to request a return or exchange. Click here to create a new return request.
We do not cover return shipping except for orders returned for discrepancies or defects.
Please notify us within 24 hours of delivery date for any package discrepancies or defects. We will provide a prepaid shipping label to exchange or refund the item.

Items must be received back to our warehouse prior to refunding.