RETURNS & EXCHANGES (FAQS)

HOLIDAY SEASON EXTENDED RETURNS

Give the perfect gift! Enjoy an extended 60-day return/exchange policy on all orders placed from November 1, 2016 till January 15, 2017. The 60-days are counted from the delivery date of your item(s). All other terms of our standard return/exchange policy still apply.

Return & Exchange Policy

Full 100% refund on frames & contact lenses. No restocking fee. Original shipping cost will not be reimbursed.



Returns

Contact Lenses may be returned within 30 days of the order delivery date. All contact lens must be unopened, unmarked and in the original packaging.

Refund: items returned will be refunded in full to the original payment method.

Exchanges

Exchanges within 30 days of purchase are free; Exchanges after 30 days are subject to a $3 restocking fee per box.

All contact lens exchanged after 30 days must have an expiration date minimum of 2 years. The boxes shall be unopened, unmarked and in the original packaging.

Returns

Returns are accepted within 30 days of delivery. All frames must be returned in their original packaging material along with authenticity papers, case, cloth, and warranty cards.

Refund: Frames returned will be refunded in full to the original payment method.

Exchanges

Exchanges can be made within 30 days of delivery. A full credit value paid for the item applies.

Frames with prescription or custom lenses

Returns are accepted within 30 days of purchase. All frames must be returned in their original packaging material along with authenticity papers, case, cloth, and warranty cards.

Refund: Frames returned will be refunded in full along with the refundable amount of the custom lenses; to the original payment method.

Custom Lenses Refund: Since the prescription lenses are custom made we will credit 50% of its cost. If you have not paid for the prescription lenses, a fee of 50% of the price shown on the site may apply.

Exchanges: Frames with prescription or custom lenses

Full credit value of the price paid for the frames, and 50% credit value of the lens cost will be appplied towards the exchange.

Contact customer service to request a return or exchange. Click here to create a new return request.
We do not cover return shipping except for orders returned for discrepancies or defects.
Please notify us within 24 hours of delivery date for any package discrepancies or defects. We will not take responsibility if notified after 24 hours.