Frequently Asked Questions
HOLIDAY SEASON EXTENDED RETURNS
Give the perfect gift! Enjoy an extended 60-day return/exchange policy on all orders placed from November 1, 2019 till January 15, 2020. The 60-days are counted from the delivery date of your item(s). All other terms of our standard return/exchange policy still apply.
Yes: when selecting your prescription type, choose Non-Prescription (Plano).
For a limited time, premium standard plastic lenses can be added for FREE to most eyeglasses frames. Frames that require drilling (such as for rimless frames) will require an additional $30 charge.
Polycarbonate lenses are lightweight (30% lighter than plastic lenses), impact-resistant and extremely durable. Because of these qualities, they are ideal for children and playing sports. Polycarbonate lenses also make a great choice for rimless and semi-rimless eyeglasses - especially when the lenses have to be drilled or clipped to the frame.
A disadvantage of polycarbonate is that they have more lens reflections when compared to plastic or glass lenses. We recommend an anti-reflective (AR) coating when ordering polycarbonate lenses.
For a limited time, polycarbonate lenses can be added for $29.99 to most eyeglasses frames. Frames that require drilling (such as for rimless frames) will require an additional $30 charge.
Yes: most sunglasses frames can be ordered with prescription lenses. When available, you will see an option to Add Prescription or Custom Lenses next to the Add to Cart button.
Yes, you can also add polycarbonate lenses to any prescription capable sunglasses we offer. Frames that require drilling (such as for rimless frames) will require an additional $30 charge.
Yes: you will need to provide a valid prescription for the specific product you are ordering. The quickest verification method is to provide us your doctor/prescribers contact information. Optionally, you can also upload an image of your prescription or fax/email it after placing your order.
If your insurance plan has out-of-network coverage we will process your insurance claim and you will be reimbursed by the insurance company..
Once you provide us with your information we will check with the provider to verify your eligibility and coverage details.