Designer Frames Outlet vs. EZContacts: Which Retailer Wins?

Are you trying to pick between Designer Frames Outlet (DFO) and EZContacts? It can be difficult to choose an eyewear store. 

This guide offers a straightforward side-by-side look at DFO and EZContacts. It compares their selection, pricing, shipping, return policies, and customer reviews to help you determine which store is best for you.

Who Are Designer Frames Outlet and EZContacts?

Designer Frames Outlet is an online eyewear retailer specializing in discounted designer eyeglasses, sunglasses, and prescription eyewear.

Founded in 2009, the company began as a small venture selling frames and sunglasses online. It later expanded its operations to include an on-site optical lab for processing prescription lenses. The company offers a variety of well-known brands, including Prada, Versace, Burberry, Miu Miu, and Coach.

EZContacts was founded in 2005 and is an online retailer offering prescription eyeglasses, sunglasses, and contact lenses from a wide range of top brands. Its eyewear selection includes designers such as Ray-Ban, Prada, Versace, Coach, and Burberry.

EZContacts also offers customizable prescription lenses made in an authorized Essilor lab. In addition to selling established designer brands, it has also launched its own eyewear line, Vesari, that features affordable premium frames.

Frame & Lens Selection

Now, let’s look at the number of products at DFO and EZContacts and how they compare.

Number of Products and Brands at Designer Frames Outlet

Designer Frames Outlet does not publicly state the exact number of eyewear products it carries. However, based on the number of product pages available on its website, the retailer appears to offer thousands of eyeglasses and sunglasses styles.

DFO sells eyeglasses from over 400 brands.

The retailer also sells sunglasses from more than 400 brands.

For contact lenses, DFO offers about 30 brands.

Number of Products and Brands at EZContacts

Now, moving on to EZContacts, which also has thousands of glasses options from top brands.

EZContacts has 6,661 glasses models in stock from more than 200 brands. These glasses come in a variety of colors, meaning there are really thousands more options available.

EZContacts has 5,033 sunglass models in stock from around 225 brands. Again, these are available in numerous colorways. 

EZContacts has 125 contact lenses in stock from 22 brands.

In addition, the retailer offers eye care products, such as eye drops, rewetting drops, eye cream, eye vitamins, and more. DFO doesn’t sell these products.

All of EZContacts’ products are 100% authentic and sourced directly from the manufacturer.

Best For

The best for the largest brand selection: Designer Frames Outlet

The best for overall product variety: EZContacts

Shopping Experience & Features

Designer Frames Outlet Website

When it comes to website design and usability, Designer Frames Outlet’s website is straightforward to use. The homepage links to different category pages and to some of their popular frames.

For the shopping experience, DFO has a good number of filters for eyeglasses and sunglasses. This includes:

• Color
• Special Offer
• Brand
• Category
• RX Able
• Gender
• Age Group
• Frame Type
• Style
• Material
• Lens Size
• Bridge Size
• Temple Length
• Filter by price

These filters can help you zero in on the right glasses or sunglasses. DFO also has virtual try-on available for many items. This can help you get a sense of what a pair of glasses will look like on you.

However, DFO doesn’t have as many filters for contact lenses. Its contact lens filters are:

• Brand
• Manufacturer
• Schedule
• Lenses Per Box
• Water Content

DFO’s mobile website is also simple to navigate. You can use Apple Pay to check out on your phone.

EZContacts Website

EZContacts’ website is modern and streamlined. A navigation bar with simple categories makes the site easy to use.

EZContacts also has advanced filters for its sunglasses and eyeglasses. These filters include:

• Gender
• Brand
• Frame Color
• Frame Type
• Frame Material
• Frame Size
• Features
• Multifocal
• Reviews
• Price

They also offer more contact lens filters than DFO, which include:

• Brand
• Manufacturer
• Base Curve
• Diameter
• Contact Lens Schedule
• Contact Lens Type
• Reviews

EZContacts also has virtual try-on for many sunglasses and eyeglasses through the Fittingbox app. In addition, they have extras to make your purchasing journey easier, such as easy Rx upload tools and quick reorder.

Best For

The best for eyewear filters: Designer Frames Outlet

The best for contact lens filters and convenient shopping tools: EZContacts

Pricing & Value

Now, let’s look at the pricing and value offered at DFO and EZContacts. We’ll look at their overall value and compare some products head-to-head.

Comparing Eyeglasses 

EZContacts and DFO carry many of the same eyeglass models, but their prices aren’t always the same. Depending on the frame, you may find a better deal at either retailer.

Take this Armani Exchange AX3120F pair, for example. At DFO, these frames would cost you $78.00.

At EZContacts, the same frames cost $58.08. This is a savings of about $20, or 25%.

The Carrera 3032 glasses are also more affordable at EZContacts. At DFO, these frames cost $57.00.

At EZContacts, the same Carrera frames cost $27.00. This is a savings of $30, or 52%.

Comparing Sunglasses 

DFO and EZContacts both sell sunglasses from many top brands, including Versace, Adidas, Balenciaga, Arnette, and Ray-Ban.

As with eyeglasses, prices can vary between the two retailers. Some sunglasses are more affordable at EZContacts, while others may be less expensive at DFO.

For instance, the classic and popular Ray-Ban Wayfarer sunglasses are more affordable at EZContacts.

At DFO, the Ray-Ban Wayfarers cost $178.00.

At EZContacts, the same Wayfarers cost $146.85. This is a savings of about $32, or 17.5%.

As another example, take these stylish Anne Klein AK7034 sunglasses. At DFO, they cost $109.00.

At EZContacts, the same Anne Klein pair costs $83.23. This is a savings of $26, or 23%.

Comparing Contact Lenses

Designer Frames Outlet and EZContacts both sell contact lenses from many major brands, including Johnson & Johnson, Alcon, and Bausch + Lomb. 

Generally, the contact lenses are more affordable at EZContacts. Let’s take AIR OPTIX COLORS as an example.

A two-pack of AIR OPTIX COLORS currently costs $59 on DFO.

On EZContacts, that same two-pack costs $49.00. This is a savings of $10, or 16%.

It’s the same story with ACUVUE OASYS 1-Day. A 90-pack costs $146 at DFO.

At EZContacts, the same ACUVUE OASYS contacts cost $132.95. This is a savings of $13, or 9%.

Other Important Price and Value Considerations 

Contact Lens Subscription 

EZContacts has an EZ-Refill contact lens subscription. With this program, you can save 10% on each contact lens order. Depending on the type of contact you’re buying, you can choose to have your contacts delivered every month, every two months, every three months, every six months, or every year.

Canceling or changing your refill amount is easy. Simply head to your account page to make the changes you’d like.

DFO doesn’t offer a contact lens subscription.

Loyalty Program

Loyalty Program	Designer Frames Outlet (DFO)	EZContacts
Program	DFO Rewards	EZPoints
How you earn points	1 point for every $2 spent	1 point for every $2 spent
Points needed for reward	100 points	250 points
Reward	$10 off your next purchase	$25 coupon
Minimum purchase to redeem	Not specified	$150

DFO and EZContacts have similar loyalty programs. DFO has its DFO Rewards program. For every $2 you spend, you earn 1 DFO reward point. Once you’ve accumulated 100 DFO Reward Points, you can use the points to save $10 on your next purchase.

EZContacts has an EZPoints reward program. For every $2 spent, you earn 1 EZPoint. Once you earn 250 points, you’ll receive a $25 coupon in your email. You can then use this coupon on your next order of $150 or more.

Price-Matching

Along with its loyalty program, EZContacts also helps you save money by offering a 105% price-match guarantee. If you buy eyewear on EZContacts and then find it cheaper at another retailer, email customer service. Once they verify the details, they’ll refund you the difference and give you an additional 5%. You can find the full terms and conditions here.

In comparison, DFO doesn’t offer a price-match guarantee.

Insurance

DFO doesn’t accept insurance. They can provide you with a detailed invoice that you can take to your insurance company for reimbursement.

EZContacts is an out-of-network eyewear retailer, so you can use your out-of-network benefits. You’ll first need to pay for your eyewear, then file with your insurance company for reimbursement. EZContacts will help with this. Fill out this form to get the process started.

You can also use your FSA and HSA cards at EZContacts, which you can’t do at DFO.

Best For:

The best for rewards with fewer points required: Designer Frames Outlet

The best for contact lens savings and overall value: EZContacts

Shipping & Handling

Designer Frames Outlet Shipping Times 

At DFO, non-prescription orders typically take 1 to 7 days to process. Prescription orders take about four to 10 business days to process, as DFO must make your lenses in their optical lab. 

Designer Frames Outlet offers ground shipping with USPS. Once your order is processed and out for delivery, standard shipping takes five to seven business days. 

Generally, with processing and shipping time, you can expect to receive your order anywhere from one to two weeks after you hit ‘purchase.’

DFO only has free shipping on orders over $100. If your order is below $100, standard shipping costs $6.95.

DFO also offers expedited and next-day shipping with FedEx or UPS for an extra cost. Expedited shipping typically takes two business days and costs $17.95. Next-day shipping usually takes one business day and costs $39.95.

International shipping is also available and costs $24.95; it usually takes about four to eight business days.

Note that any packages that are returned to the DFO facility as undeliverable or refused will be subject to a 20% restocking fee on the frame. The lenses are subject to DFO’s regular return policy.

EZContacts Shipping Times 

At EZContacts, orders placed before 2:00 p.m. EST will be processed that same business day. In-stock contact lenses usually ship out in about one to two days. If you’re ordering prescription lenses, it usually takes about three to five days for the optical lab to make the custom lenses.

Once your order is ready, it will be shipped out with USPS. Standard shipping is free on all orders and usually takes about five to seven business days.

EZContacts also offers expedited shipping for an extra fee. Three to five business days costs $9.95. Two-business-day shipping costs $19.95 or $29.95. One-business-day shipping costs $39.95.

EZContacts also offers international shipping to Canada and Mexico for an extra fee.

Best For:

The best for international shipping options: Designer Frames Outlet

The best for free standard shipping: EZContacts

Return Policy & Warranty

Designer Frames Outlet Return Policy 

Designer Frames Outlet has a 30-day return policy. Contact lenses must be returned unopened and in their original packaging, but you can return glasses and sunglasses opened.

You’ll get a full refund for contact lenses and non-prescription glasses or sunglasses. However, it’s important to note that you’ll only get 50% of your money back if you’re returning prescription or custom lenses. 

DFO does offer a lens guarantee, though. If you have any issues with your lenses, contact DFO within 30 days, and they will remake your lenses.

All frames also come with a one-year manufacturer’s warranty. This one-time warranty repair or exchange is available from the original manufacturer.

You can also purchase a two-year extended warranty when you buy your frames. This is offered for $24.95.

To begin the return process with DFO, head to your account and click on the ‘Order History’ page. Enter your account information to begin the process. If you don’t have an account, you’ll need to register with the email used to place your order.

EZContacts Return Policy 

EZContacts also has a 30-day return policy. Contact lenses must be returned unopened, unmarked, and in their original packaging. Exchanges within 30 days are free, and you’ll get a full refund.

You can return glasses after opening them. They must be unmarked and in their original packaging, with all accessories and warranty cards. Exchanges can be made within 30 days of delivery, and for non-prescription glasses and sunglasses, you’ll get your full money back. For prescription glasses, you’ll also get your money back, minus a $25 restocking fee per pair.

Starting your return is simple, and you can do it right from your online account portal. Simply log in and click ‘Start Return’ next to your order. Or, if you have your order number handy, use this Order Locator form to start your return.

If you have any issues with your return, reach out to customer service, and they’ll be happy to help.

After EZContacts’ 30-day warranty is up, the manufacturer’s warranty will apply. This is typically one to two years, depending on the product.

Best For:

The best for longer and more varied warranty options: Designer Frames Outlet

The best for easy returns and exchanges: EZContacts

Customer Service & Support

Designer Frames Outlet Customer Service 

Need to get in touch with DFO? They have a toll-free phone number you can use. However, the hours they’re available aren’t clear. You can also reach DFO by email. They also have an AI-powered live chat

EZContacts Customer Service 

There are a few different ways to get in touch with EZContacts if you have any questions or issues with an order. They offer a toll-free phone number, and phones are typically staffed Monday to Thursday, 9:00 a.m. to 5:00 p.m. EST, and on Friday from 9:00 a.m. to 1:00 p.m. EST. 

EZContacts also has a live chat available during business hours, and they have a customer service email. Most emails are answered within 24 hours. In addition, there’s an FAQ page that can help answer any questions you may have.

Best For:

The best for AI-powered live chat: Designer Frames Outlet

The best for multiple customer support options: EZContacts

Customer Rating & Reviews

Designer Frames Outlet Customer Reviews

Designer Frames Outlet has a 4.3 out of 5 rating on Trustpilot from 1,037 reviews. They also have a 4.7 out of 5 rating on ShopperApproved from 42,708 reviews.

On Trustpilot, many customers shared positive experiences ordering from DFO. One customer wrote:

“This was a great first experience ordering glasses online. I’m very happy with the pricing and quality of the prescription! I’m currently waiting for my second pair from them!”

While many reviews are positive, there are a few issues that pop up in the reviews. One of the issues many customers cite is slow shipping. One customer wrote:

“Nice glasses. Very happy with them. Took much too long to arrive and I had to send an email to customer service to find out what the issue was. They were very immediate in their response and extremely helpful. I will purchase from them again for sure.”

Another customer added:

“It took a few weeks to receive my order which was a little disappointing but I got what I ordered. Beautiful glasses. Less expensive than local stores but less convenient due to long wait time.”

EZContacts Customer Reviews

EZContacts has a 4.0 out of 5-star rating on Trustpilot from 47,649 reviews. In addition, EZContacts has a 4.8 out of 5-star rating on ShopperApproved from 383,579 reviews.

There are many positive reviews about EZContacts’ fast shipping and affordable prices. One customer wrote:

“I was about to leave for a vacation and needed contacts… I did a search and found EZContacts and they were able to get me my contacts before I left. Easy to work with and reasonable prices. I will order from them from now on.”

Another customer shared:

“I ordered sunglasses from them at a great price. Delivered on time and as advertised.”

EZContacts also shares reviews and customer ratings on their website.

Many happy customers have shared photos in their new frames. This reviewer loves her Miu Miu MU 05VV glasses:

Geezus looks stylish in his Gucci GG0010S shades:

Comparison Table

Feature	EZContacts	Designer Frames Outlet
Frame & Lens Selection	50K+ products, 300+ brands	Thousands of products, over 400 brands
Shopping Experience & Features	Advanced search filters for eyewear and contacts Virtual try-on for many glasses and sunglasses	Advanced search filters, not as many contact lens filters as EZContacts Virtual try-on for many glasses and sunglasses
Pricing & Value	Frequent discounts; EZPoints loyalty program and 105% price-match guarantee	Frequent discounts; DFO Rewards loyalty program
Shipping & Handling	Typically ships in 5 to 7 business days No shipping fees	Ships in about 1 to 2 weeks No shipping fees for orders over $100 Orders under $100 have a shipping fee of $6.95
Return Policy & Warranty	30-day return window No restocking fee for contacts & sunglasses. $25 restocking fee for prescription lenses 30 days + Manufacturer Warranty	30-day return window Full refund for contact lenses and non-prescription glasses or sunglasses. Only get 50% back on prescription lenses 30 days + 1-year  manufacturer warranty
Customer Service & Support	Phone available from Monday to Thursday, 9 a.m. to 5 p.m. EST, and Friday from 9 a.m. to 1 p.m. EST Most emails are answered within 24 hours. Live chat available	Toll-free phone number, hours unclear Customer service email address Live chat available
Customer Ratings & Reviews	4.0/5 on Trustpilot 4.8/5 on ShopperApproved	4.3/5  on Trustpilot 4.7/5 on ShopperApproved

Choose Designer Frames Outlet if…

• You’re looking for a particularly large selection of designer frames.
• You don’t mind potentially longer processing times, especially for prescription eyewear. DFO says non-prescription orders can take 1–7 business days to process, while prescription orders can take 4–10 business days.
• You want a one-year manufacturer warranty on your frame.
• You want to earn rewards through DFO’s loyalty program when you shop.

Choose EZContacts if…

• You want a retailer that specializes in contact lenses, prescription eyewear, and sunglasses.
• You want free standard shipping on your order; EZContacts currently offers free U.S. shipping with no minimum on qualifying orders.
• You prefer a straightforward 30-day return window for glasses and sunglasses.
• You want access to frequent discounts and a 105% price-match guarantee on glasses, sunglasses, and contact lenses.

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TL;DR

• Frames & Lens Selection
  • Designer Frames Outlet has thousands of products available from more than 400 brands.
  • EZContacts has over 50,000 products in its inventory from more than 300 brands.
• Shopping Experience & Features
  • Designer Frames Outlet has a simple website. They offer plenty of eyeglass and sunglass filters and virtual try-on, but they don’t have many contact lens filters.
  • EZContacts has a streamlined website with advanced filters. Their site is easy to navigate, and they offer virtual try-on.
• Pricing and Value
  • Designer Frames Outlet offers glasses, sunglasses, and contact lenses from many major brands. Head-to-head, some of their eyewear costs more than at EZContacts. DFO also has a DFO Rewards program.
  • EZContacts also offers glasses, sunglasses, and contact lenses from top brands, with many great discounts. They also have an EZPoints loyalty program, a price-match guarantee, and a contact lens subscription.
• Shipping & Handling
  • Designer Frames Outlet takes 1 to 7 days to process an order, depending on whether it has prescription lenses. Once it’s processed, standard shipping takes five to seven days. Shipping is free on orders over $100, but orders under $100 have a $6.95 shipping fee.
  • EZContacts processes orders placed before 2:00 p.m. EST that same business day. Standard shipping is free for all orders and takes five to seven business days.
• Return Policy & Warranty
  • Designer Frames Outlet has a 30-day return policy. You can get a full refund on unopened contact lenses and non-prescription sunglasses and glasses. However, they only offer 50% back for prescription lenses.
  • EZContacts has a 30-day return policy, and you can return sunglasses, eyeglasses, and contact lenses for a full refund, minus a $25 restocking fee for prescription glasses.
• Customer Service & Support
  • Designer Frames Outlet has a toll-free phone number, email address, and live chat.
  • EZContacts has a toll-free phone number, and phones are manned Monday to Thursday from 9:00 a.m. to 5:00 p.m. EST, and on Fridays from 9:00 a.m. to 1:00 p.m. EST. There’s also a live chat and customer service email. EZContacts has many positive reviews for its customer service.
• Customer Ratings & Reviews
  • Designer Frames Outlet has a 4.3 out of 5 rating on Trustpilot. They also have a 4.7 out of 5 rating on ShopperApproved.
  • EZContacts has a 4.0 out of 5 rating on Trustpilot. In addition, EZContacts has a 4.8 out of 5-star rating on ShopperApproved.

Ready to try some new eyewear? See how much you can save on EZContacts!

Shop eyewear here.

Disclaimer:

FTC disclosure requirements for comparisons require all claims to be truthful, non-deceptive, and evidence-based. Companies must have solid proof for claims of superiority, which can be based on scientific studies or objective surveys. Any comparison of price must be truthful and based on actual, non-fictitious prices. Disclosure of any material connection between the endorser and the product must also be clear and conspicuous.