EZContacts Tries to Get It Right the First Time

EZContacts has been around for decades. We started with a humble website at the beginning of the dot-com boom in internet shopping. So, it’s clear that we know a thing or two about shipping, customer service, and creating a user-friendly experience.

Behind the website is a dedicated team that aims to get it right the first time. However, we know you might be wondering, what happens if we get it wrong? What if a human error slips through, or your delivery is late?

Here’s the truth…

Are Our Deliveries Late?

If you’ve found a perfect piece of eyewear at EZContacts.com but aren’t sure about shipping times, this will help. If the product is in stock, there should be a green tick next to the name.

If the product isn’t currently in stock, it may take longer to get to you. So, if you’re on a tight deadline and want to buy an out-of-stock item, the best thing to do is contact the customer service team. They can give you an estimate of your product’s shipping time.

In-stock products may be shipped the same day if you place your order before 2:00 p.m. EST. However, if you need custom or prescription lenses, it might take a bit longer. Prescription lenses are made to order in our optical lab. Shipping times will vary depending on how complex the lenses are.

If you’re ordering contact lenses, avoid potential delays by ensuring you upload your prescription properly. The prescription has to go through an Rx verification process.

If you have any questions, from verifying your contact lens order to the occasionally delayed order, contact our helpful customer service team. Plus, you can find more details and FAQs here!

Here’s what some of our customers think about our delivery process.

ACashyia B. got her Miu Miu glasses quicker than she expected!

Xavier loves his Burberry sunglasses and got them delivered fast:

“They are so nice, perfect for on my face. Also they arrived before than I was expecting. Love them.”

What Happens if We Mix Up a Product or an Order?

Product mix-ups are rare, but we’re only human (no robots picking and packing orders here!).

If by some unfortunate accident you realize you were sent the wrong order or product, our friendly customer service team will help make it right. Just contact us at our toll-free phone number or email address to start the process.

Is Our Eyewear Overpriced?

We pride ourselves on getting you the best deal out there on your eyewear. That’s why you’ll see consistent discounts and incredible bargains on our site (and not just in the clearance section).

If you’ve seen a product that we offer cheaper elsewhere, we’ll price match! It’s part of our promise to never overcharge our customers, as we care about passing savings on to you.

All you have to do is place your order, then contact us after to request a price match. We’ll refund the difference and add an additional 5% discount! Just make sure the other store is an authorized retailer of contact lenses, sunglasses, or eyeglasses products. You can find the full terms and conditions here.

John found his Oakley Eyejacket sunglasses at a big discount:

“Fantastic transaction and quick delivery. Item was exactly as described and 40% lower prices than anywhere else.“

Gillian found her Prada sunglasses at a fraction of the price of other retailers:

“Saw these at sunglass hut months ago and LOVED them but couldn’t justify $500+ for such an impractical pair of sunglasses. Decided I’d treat myself for my birthday and found them here for half the price (& yes, they’re authentic). 12/10 would buy again.”

What Happens if a Product Doesn’t Fit?

We know that shopping online can be daunting. One of the biggest risks with eyewear is that it doesn’t fit or feel right on your face. Or, maybe you just don’t like it in person.

The good news is that we have a lenient return and exchange policy. We want our customers to be able to shop without the pressure of getting their order right the first time! You can return any item within 30 days and get a 100% refund.

If you want to know more about our refund and returns policy, you can find that info here.

We also created the Fittingbox app to help you find the right eyewear for you. This app allows you to try on eyewear virtually. It’s easy to use and could help you decide what suits your face best.

Christopher shared his excitement at finding larger Prada glasses:

We aim to stock a variety of products in different sizes, so you can filter by width, too!

Sometimes Hiccups Happen, But We Resolve Them

Sometimes, things go slightly wrong. We’re happy to acknowledge our mistakes. We always work to resolve issues as fast as possible. Just ask our customers!

Clyde wanted to make some changes to his Ray-Ban Wayfarers order, so he got in contact with customer service:

Sally thought the discounts we offer weren’t clear enough. To help with this, we’ve started putting the previous undiscounted price next to the discounted price on the product page. This way, it’s always transparent what you’re paying:

“Ordering was very simple; uploading the prescription was simple. However, I was a little disappointed on the discount…the text was a little deceiving saying that “SOME” items were up to 60 percent off.” 

This customer shared on TrustPilot that they had problems with their order and were not happy. However, after customer service resolved the issue, everything worked out:

“I made a mistake on the order and addressed it the same day. However, im being told theres nothing we can do. There was 2 pairs of glasses in my cart. I thought i deleted the clear lens ones to get the Transition Gen S Brown. Unfortunately it looks like the clear stayed in my cart. Im being told there’s nothing i can about now. 

Updating my review from 1 star to 4 You guys called me back and the lady walked me through the process and was able to get me set upfor return if need be and I’m now good to go I really appreciate your guys’s help.”

Where to Contact Our Customer Service Team

It’s easy to reach our customer service team. You can head straight to our contact us page here. Or, you can call us toll-free at 1-800-217-2020. We aim to help resolve any issues quickly.

Nicollete ordered prescription Ray-Ban glasses, which did take a little longer to arrive (this isn’t always the case). We made sure to ease her worries, and it was all worth it:

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TL;DR

At EZContacts, we aim to keep getting better and better. That’s why we’ve been around for so long.

• Our products ship quickly, but if you’re experiencing delays, you can reach out to our customer service team. You can also track your order easily on our website.
• If you think we’ve mixed up your product or order, get in touch, and we’ll make it right.
• If you find a product we offer at another authorized retailer for a lower price, reach out, and we’ll price match it and add an extra 5% discount!
• If your product doesn’t fit or look like what you imagined, we have a lenient returns and refunds policy.
• Our customer service team is available by email or phone to help you. We’re all about adding a personal touch.