So, you’ve seen some incredible deals on EZContacts.com, but you’re wondering about the warranty. What if your eyewear arrives faulty, or breaks, or you want to make an exchange?
Don’t stress; this post will help you understand how everything works so you can feel confident in your consumer choices!
What is the EZContacts Warranty?
We’re confident you’ll love your new eyewear. How do we know? We’ve been around for decades and have received thousands of honest reviews!
Experience has taught us that things can sometimes go wrong, so we’ve developed an excellent return policy. It applies to all products, as long as the terms and conditions are met.
In short, you can get a refund or exchange your item within 30 days of delivery. There are also options beyond that period. More details can be found below.
Returns or Exchanges on Contact Lenses
Returning Contact Lenses
If you return your contact lenses within 30 days (of delivery), you’ll get 100% of the purchase price back! There’s no restocking fee, but you should note that the original shipping cost will not be reimbursed.
Your refund will be applied to the original payment method. So, be sure to pay with a card that can accept return credits.
Exchanging Contact Lenses
You can exchange your contact lenses for free within 30 days! You can still exchange the product after 30 days, but there is a $3 (per box) restocking fee.
Note: The expiration date must be at least two years from the date of your exchange. As mentioned earlier, the box should be in perfect condition and unopened.
Returns or Exchanges on Eyeglasses and Sunglasses
A very similar policy applies to glasses. You can return them within 30 days of delivery. The golden rule is to ensure they’re in the original packaging with the case, cloth, warranty cards/authenticity papers, and any other inserts included with the original shipment.
Returning Eyeglasses or Sunglasses
We offer a 100% money-back guarantee on frames with prescription, custom, or non-prescription (demo/plano) lenses.
Just return your order within 30 days of delivery in its original packaging.
Exchanging Glasses or Shades
If you want to exchange your eyewear, it should be sent with its original box, inserts, and warranty card within 30 days of delivery. Once received, you should receive a full credit for the purchase price.
Use it to purchase any pair you prefer!
Returns or Exchanges on Defective Items
Please inform us of any defects within 24 hours of delivery. If your items are faulty in any way, you’re covered by the EZContacts warranty for 30 days from receipt.
We will then send you a prepaid shipping label without hassle. Once the item has been safely returned to our warehouse, we will issue a refund for the purchase price.
How To Start a Return or Exchange
If you have your order number, sign in to your EZContacts account and fill out the super-fast form on the right-hand side of your screen to get started with your return.
Alternatively, after logging in, click on your orders and hit the return button next to the relevant order.
Return Shipping Costs
We don’t cover the cost of shipping your return unless your eyewear is defective. In that case, you should contact our customer service team.
How To Contact Customer Service
Contact our dedicated customer service team if you have questions about the EZContacts warranty or have received your order and noticed a defect.
Our toll-free telephone number is 1-800-217-2020, or you can fill out this contact form to get in touch about your order.
All these details are on the header and footer of the EZContacts website. You can also click the live chat button on our product pages.
We’ll get back to you as fast as possible!
Manufacturer’s Warranty
Beyond 30 days from delivery, when your eyewear is no longer covered by the EZContacts warranty, the manufacturer’s warranty applies.
A manufacturer’s warranty guarantees that your product will function and perform to standards. It’s an assurance that the manufacturer stands behind the quality of the product.
In the rare case of a faulty product, it can be repaired or replaced in most circumstances. The length of the warranty and the specific details can vary from product to product.
Each product comes with a warranty card, which will tell you the warranty details, so you should keep it safe!
If you find that your product is faulty after the 30-day return period, double-check your warranty card to see how to contact the manufacturer and start the process.
It’s worth noting that if you break, lose, or wear down your eyewear, it usually isn’t covered by the EZContacts warranty or the manufacturer’s warranty.
The good news is that since we sell high-quality products and manufacturers’ faults are rare, you likely won’t need to go through the process.
If you take care of your eyewear, it can last for years!
Peace of Mind With the EZContacts Warranty
We are retailers of some of the top eyewear brands on the market, so we trust that our products meet industry standards. But with the EZContacts warranty, you can rest assured that you can return or exchange your item or get a replacement.
And it’s really that simple!
